Below you'll find some answers to frequently asked questions. Please feel free to call us if you have more questions.
Do you have weekend availability?
We typically work Monday through Friday however we will work on Saturday for certain projects and special requests.
What is included in a basic window cleaning service?
Our basic maintenance window cleaning service includes cleaning of the glass to remove dirt and debris as well as wiping down of frames. Track cleaning and screen cleaning can be included at an additional fee. For unusual glass conditions or debris such as hard water stains, silicon, paint, concrete, stucco, or other construction debris we would require an additional fee for removal.
Do you use harsh chemicals?
For most service we do not use anything more than mild detergents. If you have stains that you would like to be removed such as rust or hard water stains. the use of stronger chemicals would be required. This is not the case for regular window cleaning or pressure washing services. However we may use bleach for pressure washing or roof cleaning applications.
We accept all common types of payment - credit cards, cash and check. For residential we require payment the same day of service. For commercial projects payment terms are outlined in our project proposal.
Rain policy
As rain is pure water it typically will not affect clean windows. However if we see a high change of rain forecasted for the day of service, we may have to reschedule to another day.
Available upon request.
Cancellation Policy
Should you need to cancel your appointment we require at least 24hrs notice in order to book another customer in your slot. If you cancel within a 24hr period we will charge $125 as mentioned in your appointment email or on the phone when you book your cleaning. We require a credit or debit card to be on file in order to secure your appointment. This is the method of payment we use for our cancellation fee.