Service Faqs

Wanna know something? How long do we take? Do we make a lot of noise? Will you have to move furniture? Find it all here on the Faqs page. But sorry we don't know why Goofy drives a car and sleeps in a nice bed while Pluto has to sleep in a dog house!

If there is any question not answered here please check out our individual service pages or give us a call. Thanks!

  • Do you have weekend availability? We typically schedule Monday to Friday apointments
  • What is the earliest and latest appointment times available? We schedule appointments from 8am to finish no later than 5pm but may be able to accomodate later or earlier requested appointments.
  • How long will my service take? Depending on the size of your home and service requested a service call typically last 3-6 hours.
  • How many people will come out? Most jobs are assigned to two people. In some cases more people may be assigned. For small jobs one tech may be assigned to visit you. You can request more than if you have time constraints.
  • What should I do to prepare before my appointment? If you are having your windows cleaned please make sure everything is removed from the window sills. If you are having chandeliers cleaned please move appropriate furniture, and for pressure washing please make sure your windows are closed all the way so that no water gets inside during cleaning.
  • What is included in my Window Cleaning Service? Our basic cleaning service includes the washing of the glass surface with a soap applicator and nylon pad to clean normal dirt and debris, then rinsed using a squegee, and finally the glass is detailed streak check using huck towels. The sills and frames are wiped down as well. This process is not expected to remove paint, construction debris, sealants, stickers, silicone, hardwater spots, or scratches.
  • Can you remove paint from windows? Yes we can remove many types of debris from windows including, paint, stucco, silicone, stickers and other construction and remodeling debris. However paint and construction debris removal is not part of our "Basic Window Cleaning Service." There is an additional charge for these services.
  • What is your cancellation policy? If a cancellation is needed please cancel appointments at least 48 hours in advance as we may still be able to schedule someone else for the time slot. Any cancellations made in less than 48 hours, same day cancellations, as well as missed appointments and lock outs will be charged a $125 cancellation fee. Cancellations must be made over the phone.
  • What is the construction clean up service? Construction clean up consists of removing construction and/or remodeling debris from windows during the cleaning. Paint, stucco, silicone, stickers and stain are commonly removed on a construction clean up. Please inform us if you are calling from a home or building that was recently built or remodeled and has construction debris.
  • Why does construction clean up cost more than basic window cleaning? Cleaning up post construction debris takes a considerable amount of additional time and more specialized techniques and tools are utilized.
  • What kind of equipment do you use for construction clean up? Industry standard equipment is utilized including chemicals and glass scraper blades. However we typically will only use blades on concrete or hard to remove debris and only with your consent. For the safety of your windows please use only trained professionals in a construction clean up project. Untrained and or inexperienced window cleaners can easily cause a lot of damage while performing debris removal on glass. Make sure your window cleaner is familiar with proper techniques, fabricating debris, low-e and tempered glass.
  • How long does a construction clean up take? Depending on the condition of the windows, construction cleaning can take 2-3 times longer than a basic window cleaning.
  • I have an expired coupon, can i still us it? Only valid coupons must be presented to your window cleaner when making payment.
  • Do you accept competitor's coupons? We do not accept competitor's coupons.
  • Can you give an estimate over the phone or via e-mail? Yes estimates for window cleaning can usually be given over the phone or via e-mail. All customers will be provided with an estimate in writing if an e-mail, fax or mailing address is provided. Some cleaning services such as pressure washing will require a visit to the property to consider all factors prior to providing an accurate quote.
  • How long is an estimate valid? Estimates are valid for 90 days only. Prices are subject to change after 90 days.
My windows look foggy, will the fog go away after the windows are cleaned? "Foggy" windows are often damaged or defective double paned windows that have had condensation accumulate between the 2 glass panes. This does not clean up. The fog between the panes of glass and comes from a broken seal on the actual window.
How do i know if a cleaner is NOT right for me? 1) If a window cleaner is not mathematical with his pricing method there may exist a problem. They have no real set pricing, no template for bidding. This can prove detrimental to the homeowner or business owner because top-of-head bidding allows room for price-dicrimination. Many window cleaners will hike up the prices if they see that the homeowner is quite well-off finacially or if for some other reason they feel that the homeowner is willing or able to pay top dollar. When recieving an estimate always be sure to ask the method that the prospective window cleaner employs in order to estimate his prices. If he gives you the run-around or if he doesn't have ligitimate reasons for his fees, then it is likely they are inexperienced or they are hiding something. 2) Bewater if the price is extremely low. In this industry, the cheapest are exactly that. Many companies will bid low so as to beat other companies bids, but to compensate for the loss, they must work faster to make it worth their while. Many such workers have little time to establish a professional relationship built on trust and great performance. Another reason such window "pros" may be able to bid so low is because of their lack of insurance, the right equipment for the job, or the right licenses and permits. Or they may not pay any taxes! Hence, less expenses, less prices. Even their own employees wages may be too low.
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FAQ

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac tum. Aenean magna libero, varius vitae turpis.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac fermentum. Aenean magna libero, varius vitae turpis.
Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad im keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo labore sustainable VHS.
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FAQ

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac fermentum. Aenean magna libero, varius vitae turpis Aenean magna libero, varius vitae turpis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac ferme tum. Aenean magna libero, varius vitae turpis. Aenean magna libero, varius vitae turpis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac tum. Aenean magna libero, varius vitae turpis.