Service Faqs

Wanna know something? How long do we take? Do we make a lot of noise? Will you have to move furniture? Find it all here on the Faqs page. But sorry we don't know why Goofy drives a car and sleeps in a nice bed while Pluto has to sleep in a dog house!

If there is any question not answered here please check out our individual service pages or give us a call. Thanks!

  • Do you have weekend availability? We typically schedule Monday to Friday apointments
  • What is the earliest and latest appointment times available? We schedule appointments from 8am to finish no later than 5pm but may be able to accomodate later or earlier requested appointments.
  • How long will my service take? Depending on the size of your home and service requested a service call typically last 3-6 hours.
  • How many people will come out? Most jobs are assigned to two people. In some cases more people may be assigned. For small jobs one tech may be assigned to visit you. You can request more than if you have time constraints.
  • What should I do to prepare before my appointment? If you are having your windows cleaned please make sure everything is removed from the window sills. If you are having chandeliers cleaned please move appropriate furniture, and for pressure washing please make sure your windows are closed all the way so that no water gets inside during cleaning.
  • What is included in my Window Cleaning Service? Our basic cleaning service includes the washing of the glass surface with a soap applicator and nylon pad to clean normal dirt and debris, then rinsed using a squegee, and finally the glass is detailed streak check using huck towels. The sills and frames are wiped down as well. This process is not expected to remove paint, construction debris, sealants, stickers, silicone, hardwater spots, or scratches.
  • Can you remove paint from windows? Yes we can remove many types of debris from windows including, paint, stucco, silicone, stickers and other construction and remodeling debris. However paint and construction debris removal is not part of our "Basic Window Cleaning Service." There is an additional charge for these services.
  • What is your cancellation policy? If a cancellation is needed please cancel appointments at least 48 hours in advance as we may still be able to schedule someone else for the time slot. Any cancellations made in less than 48 hours, same day cancellations, as well as missed appointments and lock outs will be charged a $125 cancellation fee. Cancellations must be made over the phone.
  • What is the construction clean up service? Construction clean up consists of removing construction and/or remodeling debris from windows during the cleaning. Paint, stucco, silicone, stickers and stain are commonly removed on a construction clean up. Please inform us if you are calling from a home or building that was recently built or remodeled and has construction debris.
  • Why does construction clean up cost more than basic window cleaning? Cleaning up post construction debris takes a considerable amount of additional time and more specialized techniques and tools are utilized.
  • What kind of equipment do you use for construction clean up? Industry standard equipment is utilized including chemicals and glass scraper blades. However we typically will only use blades on concrete or hard to remove debris and only with your consent. For the safety of your windows please use only trained professionals in a construction clean up project. Untrained and or inexperienced window cleaners can easily cause a lot of damage while performing debris removal on glass. Make sure your window cleaner is familiar with proper techniques, fabricating debris, low-e and tempered glass.
  • How long does a construction clean up take? Depending on the condition of the windows, construction cleaning can take 2-3 times longer than a basic window cleaning.
  • I have an expired coupon, can i still us it? Only valid coupons must be presented to your window cleaner when making payment.
  • Do you accept competitor's coupons? We do not accept competitor's coupons.
  • Can you give an estimate over the phone or via e-mail? Yes estimates for window cleaning can usually be given over the phone or via e-mail. All customers will be provided with an estimate in writing if an e-mail, fax or mailing address is provided. Some cleaning services such as pressure washing will require a visit to the property to consider all factors prior to providing an accurate quote.
  • How long is an estimate valid? Estimates are valid for 90 days only. Prices are subject to change after 90 days.
My windows look foggy, will the fog go away after the windows are cleaned? "Foggy" windows are often damaged or defective double paned windows that have had condensation accumulate between the 2 glass panes. This does not clean up. The fog between the panes of glass and comes from a broken seal on the actual window.
How do i know if a cleaner is NOT right for me? 1) If a window cleaner is not mathematical with his pricing method there may exist a problem. They have no real set pricing, no template for bidding. This can prove detrimental to the homeowner or business owner because top-of-head bidding allows room for price-dicrimination. Many window cleaners will hike up the prices if they see that the homeowner is quite well-off finacially or if for some other reason they feel that the homeowner is willing or able to pay top dollar. When recieving an estimate always be sure to ask the method that the prospective window cleaner employs in order to estimate his prices. If he gives you the run-around or if he doesn't have ligitimate reasons for his fees, then it is likely they are inexperienced or they are hiding something. 2) Bewater if the price is extremely low. In this industry, the cheapest are exactly that. Many companies will bid low so as to beat other companies bids, but to compensate for the loss, they must work faster to make it worth their while. Many such workers have little time to establish a professional relationship built on trust and great performance. Another reason such window "pros" may be able to bid so low is because of their lack of insurance, the right equipment for the job, or the right licenses and permits. Or they may not pay any taxes! Hence, less expenses, less prices. Even their own employees wages may be too low.
Do you carry insurance? Yes. Your window cleaner can provide proof of liability insurance if requested. It is noteworthy to mention that we have yet to have a single incedent in which insurance was needed. We have performed hundreds of cleanings over the years and we guarantee our work and your safety.
  • How often should I have my windows cleaned? Depending on your circumstances and location window cleaning should typically be done every 6 months to 1 year for residential, 3-6 months for commercial and every 2-4 weeks for storefronts. However we can schedule them to be done biannually, quarterly, bimonthly, monthly, biweekly or even weekly depending on your preference. Many residential customers like to have windows cleaned in and out once or twice a year and the exterior of the windows cleaned quarterly or monthly, while some commercial accounts like restaurants need to have windows cleaned each week.
  • Will you call me to remind me that I need my windows cleaned? If you would like to be put on a regular schedule for service or a reminder schedule please call inform the cleaning tech that arrives at your home or office, or simply let us know over the phone.
  • What are the effects of not having my windows cleaned regularly? Many stains that could have been taken care of sooner are now too imbeded into the glass to remove entirely. Sometimes these stains can be removed but only with an acid wash or buffing however these services are not included in a basic cleaning charge. Different chemical and extensive attention may do the trick, but perfect restoration cannot always be guaranteed. Cost wise, a more regular window cleaning routine (every 3, 4, or max- 6 month) can be far cheaper that replacing glass. With regulare visits the windows will be cleaner, will take less time to clean, and the glass will likely last longer than it would if the windows where cleaned on a irregular basis. The window cleaner will obviously have a lighter work load and, thus, will not need to be compensated to the same degree.
  • Do you make a lot of noise during a service? Certain services may make a lot of noise (i.e. pressure washing) while other services make very little noise (Window Cleaning & Gutter Cleaning). If you are trying to make the appointment around a nap schedule or other noise sensitive time please let your window cleaner know. We may be able to complete that portion of the project before or after the nap time starts.
  • What payment methods are accepted? Cash, Checks made payable to "Sunfire Specialty Cleaning," MasterCard, Discover, Amex and Visa are also accepted.
  • Will I be charged sales tax? On window cleaning, pressure washing, gutter cleaning, blind cleaning or chandelier cleaning there is no sales tax charged.
  • When is payment due? Payment is due upon completion unless other terms are granted (in writing). We do not offer terms to accounts less then $1000.00 of annual sales. A deposit may be required for first time customers and large projects..
  • What happens if my account is past due? If your account is past due you will be charged monthly late fees. If your account goes 60 days past due your account will be referred to a collection agency.
  • What happens with returned checks? $35.00 fee is added to accounts with returned checks, this fee is in addition to late fees.
  • Do you pressure wash roofs? Many roofs can be pressure washed however we much prefer to use a chemical treatment on your asphalt or tile roof. If requested we can do use a pressure washer on your roof. However, If we feel that the job poses a safety risk to our employees we may decline to accept the job or there may be additional charges for equipment rental/lifts (when needed).
  • My paint is peeling will pressure washing cause the paint blister or peel more? Pressure washers have adjustable pressure but if your paint is already blistered or peeling up it is extremely likely that more peeling will occur. Pressure washing can be used to remove paint from surfaces before repainting.
  • Can you remove gum & oil from parking lots & driveways? In most cases gum can be removed & the look of oil drastically reduced but likely not completely eliminated.
  • How do window cleaners get their prices? Many window cleaners will bid by how long they feel the job will take, thus more experieced window cleaners may actually charge less! The average price in Florida is $40-60 an hour. Other Window Cleaners charge by size and amount of windows or by the square footage of a home. Others yet combine methods. Pricing may at first seem steep but one must remember that window cleaners have many expenses such as insurance, equipment purchase and mainainance, payroll, taxes, travel and vehicular expenses, advertising, office expense etc.. Furthmore, window cleaning is one of the most dangerous occupations in the country. Florida Sun Window Cleaning continues to keep costs low by effecient time and investment managing. Also we do very little advertising due to our website and satisfied customers who return and refer.
  • What sort of products or chemicals are used? Florida Sun Window Cleaning uses industry standard chemicals which for the most part are safe, non toxic & biodegradable chemicals.
  • What happens if it is raining during my scheduled appointment? Climbing on ladders during rain is a safety hazard. If it begins raining during your appointment or before your appointment we will very likely need to reschedule.
  • How much does rain affect clean windows? Not as much as on may assume since all the dirt that was once on the window is gone, rain drops have nothing to cling to, thus rain may have little to no affect on clean windows. We're sure you would agree that the reason that one would want ones windows serviced in the first place would be because of attached dirt, pollutants, insect or bird stains, salt water presence in the air, or other longer term moisture presence. It takes time for moisture to affect the clarity of glass.
  • How can I get a list of references? Yes simply request one on your initial call or email.
  • Should I tip? Tipping is not required, but greatly appreciated. Tips can be paid by cash, or added to a check or credit card payment. If adding tip to a check payment make sure you make a note of it on the memo line of your check.
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FAQ

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Anim pariatur cliche reprehenderit, enim eiusmod high. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Heard of them accusamus labore sustainable VHS.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac fermentum. Aenean magna libero, varius vitae turpis.
Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad im keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo labore sustainable VHS.
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FAQ

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac fermentum. Aenean magna libero, varius vitae turpis Aenean magna libero, varius vitae turpis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac ferme tum. Aenean magna libero, varius vitae turpis. Aenean magna libero, varius vitae turpis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae libero molestie, aliquet nibh eu, euismod massa. Morbi efficitur ut nisi ac tum. Aenean magna libero, varius vitae turpis.